These Terms govern your use of the platform's tenant accounts, public sites, dashboards, and APIs. By signing up you agree to these Terms and our Privacy Policy and Acceptable Use Policy.
1. Accounts, subscriptions, and plans
Eligibility. You must be 18+ and able to enter into contracts. You are responsible for accurate business information at signup and for keeping it current.
Plans & trials. Subscription pricing for Starter, Growth, and Pro is shown on the signup page. Plans are billed monthly or annually in US dollars via Stripe; trials, where offered, auto- convert to the paid plan unless you cancel.
Cancellation. You can cancel any time from your dashboard. Cancellation takes effect at the end of the current billing period; no pro-rated refunds for partial months.
Suspension. We may suspend accounts for non-payment, abuse, or material breach after reasonable notice (except where immediate action is required by law or to protect users).
2. Usage metering and the "never cut service" rule
Each plan includes a monthly allowance of SMS and email; overages bill on the next invoice at the posted per-message rate. Overages are never blocked mid-month— your customer communications keep going out and the charge appears on the next invoice. We provide 30 days' notice before changing overage rates.
You may opt into a hard cap from your dashboard. If you set one, outbound SMS and email stop when overage reaches that amount until you raise or remove the cap, or until the period rolls over.
3. Payments, Stripe Connect, and platform fees
When you collect from your customers, funds route through Stripe. You may onboard via our Stripe Connect Express integration, or connect an existing Stripe account through Standard OAuth. The platform transaction fee disclosed on the pricing page is deducted before payout.
Refunds, disputes, chargebacks.You are the merchant of record for customer payments. Refunds and disputes are your responsibility and follow Stripe's terms. Chargebacks are debited from your account by Stripe; if your Stripe balance is insufficient, we reserve the right to recover the deficit from your next subscription invoice or, in exceptional cases, suspend service until the balance clears.
Payouts follow Stripe's default schedule for your account type (typically 2–7 business days).
4. Custom domains and ownership
You can either bring your own domain (point DNS at the platform) or register through us via the Domain Marketplace. Domains registered through us are held in our registrar account for operational simplicity (auto-renewal, TLS, attachment).
You keep the domain on exit. On cancellation we hold the domain for 90 days and honour auto-renewal during that window for bundled TLDs. Premium TLDs disable auto-renew at cancellation; we email you 30 days before expiry. Transfer-out is available from the dashboard at any time at no fee. Verification failures within 30 days of a bundled-TLD purchase are absorbed by the platform; premium-TLD failures are refunded in full.
5. Tenant content, customer data, and ownership
Content you publish (services, copy, gallery, testimonials, FAQ), customer records, bookings, and payment metadata are your data. We process it on your behalf. You can export it at any time from the dashboard. On cancellation we provide a final export and retain data per the schedule in our Privacy Policy.
6. Acceptable use
Your use of the platform is governed by our Acceptable Use Policy. We may suspend or terminate accounts for material violations.
7. Referral program
If we offer referral bounties or credits, the rules and current amounts are listed in your dashboard's referral panel. Setup- package bounties vest 30 days after the referred tenant's purchase, conditional on continued active status. Credits and cash payouts are subject to identity verification and tax reporting where required.
8. Service level & warranties
We strive for high availability but do not guarantee uninterrupted service. The platform is provided as-is. To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
9. Limitation of liability
Except for fraud, gross negligence, or willful misconduct, our aggregate liability for any claim arising under these Terms is limited to the fees you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages.
10. Indemnification
You agree to indemnify the operator against third-party claims arising from (a) content you publish, (b) services you sell to your customers, or (c) your breach of these Terms or the AUP.
11. Changes to these Terms
We may update these Terms. For material changes, we will email the owner address on file at least 30 days before the change takes effect. Continued use after the effective date constitutes acceptance.
12. Governing law & disputes
These Terms are governed by the laws of the operator's state of formation, excluding conflict-of-law rules. Disputes are resolved in the state and federal courts located in that state, with each party consenting to personal jurisdiction there.
13. Contact
For legal notices, write to the operator at the address listed in the signup confirmation email or on the platform's contact page.